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Refund Policy

Read Serververse's refund policy, including eligible cases, promotional guarantees, and how to request a refund.

Last Updated: 23 July 2025

At Serververse, we are committed to delivering high-quality hosting services. This Refund Policy outlines the terms under which refunds are provided. By purchasing our services, you agree to the terms stated herein.

1. Purpose

This Refund Policy explains when payments may be returned and confirms that all sales are final unless one of the narrow exceptions below applies.

2. General Rule – No Refunds

Except as expressly stated in Section 3, all fees paid to Serververse are non-refundable once a service, license, or renewal is activated. This rule applies to every product line, including but not limited to:

  • Hosting: Web / WordPress / WooCommerce Hosting, Email Hosting
  • Servers: VPS, Storage VPS, Cloud, Dedicated Servers
  • Game & Discord Servers: Minecraft, FiveM, RageMP
  • Domains: All domain services

3. Limited Refund Exceptions

A refund or, at Serververse's sole discretion, an account credit will be considered only when every one of the following conditions is met:

Duplicate or Accidental Payment

  • You were charged twice for the same invoice due to a technical error, and
  • You submit a ticket within five (5) days of the duplicate charge with the relevant transaction IDs.

Billing-System Overcharge

  • Our billing platform collected more than the advertised price for the exact service ordered, and
  • You notify [email protected] within forty-eight (48) hours of the charge.

Provisioning Failure

  • The purchased service was not activated within forty-eight (48) hours of order placement, and
  • You opened at least one support ticket requesting activation assistance, then requested cancellation in writing within five (5) days of the original order.

Administrative Error by Serververse

  • We mistakenly terminated or suspended your active service, and
  • You provide evidence of the error within five (5) days of the incident.

Refunds are never granted for:

  • Customer configuration mistakes
  • Security compromises
  • Quota exhaustion
  • Downtime beyond Serververse's control (e.g., upstream carrier failures, DDoS attacks, force-majeure events)
  • Unused portions of a service period when you voluntarily cancel early

4. Promotional Money-Back Guarantees

From time to time Serververse may advertise a "30-Day Money-Back Guarantee" or similar incentive for a specific product or campaign. When such an offer is explicitly stated on the order page and invoice:

  • The promotional guarantee overrides Section 2 for that product only.
  • All eligibility conditions stated in the promotion, such as time window, usage limits, and content-compliance requirements, must be satisfied.
  • Approved refunds under a promotion are returned to the original payment method unless otherwise noted.

5. Chargebacks & Disputes

Opening a chargeback or PayPal dispute before giving Serververse a fair chance to resolve a billing concern violates our Terms of Service. We reserve the right to:

  • Suspend all related services immediately
  • Recover any chargeback fees and collection costs
  • Report fraudulent claims to credit bureaus and relevant authorities

6. Enterprise & Custom Contracts

Customers who have executed an Enterprise Master Services Agreement may negotiate bespoke refund or credit terms through their assigned Client Manager. Any such written addendum overrides this Refund Policy for the covered services only.

7. How to Request a Refund

Email [email protected] or open a ticket in the Client Portal. Your request must include:

  • The invoice or transaction ID
  • A brief description of the qualifying scenario under Section 3
  • Supporting evidence such as screenshots, bank statements, or error logs

Valid claims are reviewed within five (5) business days, and approved refunds are generally issued within ten (10) business days, subject to payment-gateway processing times.

8. Modifications

Serververse may update this Refund Policy at any time by posting a revised version at serververs.com/refund. Changes take effect one (1) day after posting and apply only to transactions occurring after that date.

By purchasing or continuing to use any Serververse service, you acknowledge that you have read, understood, and agreed to this Refund Policy in full.